This Privacy Policy describes the information collection, storage, usage and disclosure policies of Coppard Plant Hire Ltd, a private limited company incorporated in England and Wales on 1st June 1972 at the registered address Wraysbury, Crowborough Hill, Crowborough, East Sussex, TN6 2JE.
By accessing or using our Services, you consent to the collection, storage, usage and disclosure of your information per this Privacy Policy. If you disagree with our policies and practices, please withdraw from our Services. Any queries relating to this Privacy Policy should be directed to webmaster@coppard.co.uk.
We reserve the right to update and amend this document to comply with relevant laws. We shall indicate any changes by updating the revision date above and may notify you through an approved communication channel.
What Information Do We Collect?
The information that we collect depends on how you use our Services.
Website
If you navigate and use our Website, then we will collect the following information to provide our Services:
- IP Address
- Browser Information
- Device Information
- Location Data
We use this information to enable the continued operation of our Website and maintain security. We do not use this information to track or profile specific identities except to block malicious traffic when deemed appropriate or when the user consents for Analytics and Advertising purposes.
If you opt-in to Analytics and Advertisement cookies, we will collect additional information via our third-party partners. See the “How Do We Share Your Information?” section for more information.
Contact
If you contact us by e-mail, telephone or by post, then we may collect the following information for our internal records:
- Name
- Email Address
- Telephone Number
- Address
- Email Content
- Call Recording
We use this information to maintain communication channels and communication history to provide our Services better.
Account Application
If you apply for an account via our account application process, then we will collect the following information to provide our Services:
- Name
- Email Address
- Address
- Telephone Number
- Bank Details
We use this information to open a user account, manage customer orders, and process payments. We will store this information as long as it is necessary to maintain our Services to the customer. We will seek further consent if any additional information is needed unless we are otherwise required to do so by law.
How Do We Share Your Information?
We partner with several third-party vendors and service providers who we may share your information with to assist with providing and maintaining our Services. We will not share your information with Analytics and Advertising vendors without your explicit consent. However, we may still share some anonymous information with those vendors to ensure that our Services function correctly.
We use Google Ads, Google Analytics, Google Maps, Google Tag Manager and YouTube to help operate and understand our site.
If you consent to Analytics cookies, then we will collect and share your information with Google Analytics to understand how you use and interact with our site so that we can improve our Services.
If you consent to Advertising cookies, we will collect and share your information with Google Ads to deliver personalised adverts promoting our Products and Services.
See their Privacy Policy and how they use information from sites or apps that use their services.
Mediahawk
We use a third-party service called Mediahawk on our Website to track phone calls when users reach the site via an Ad. We use this to measure the efficiency of our advertising campaigns. This service is only enabled if you consent to our use of Analytics and Advertising cookies.
See their Privacy Policy for more information about how they process the data.
CookieYes
We use CookieYes as our Consent Management Platform provider for the Website, and as such, they have limited access to anonymised consent information. We are required by law to keep a consent log that tracks user identifiers, consent timestamps and consent categories.
See their Privacy Policy for more information about how they process the data.
Bamboo Nine
We partner with Bamboo Nine to manage our analytics and advertising campaigns. They have the same access to information pertaining to Ad conversions and Analytics as we do. This is limited to information from the Website. Consent preferences still apply to the information that they have access to.
See their Privacy Policy for more information about how they process the data.
How Long Do We Retain Your Information?
We typically do not retain your information any longer than is necessary to provide our Services to you for the original reason that it was collected. However, we may need to keep certain information for longer as in the following example scenarios:
- For record-keeping purposes, e.g. for communication preferences.
- For compliance with applicable laws.
- For complaint handling and legal proceedings.
Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
How Do We Use Cookies?
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
What Are Your Rights?
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at webmaster@coppard.co.uk. We will respond to your request in accordance with applicable law.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the Services for which your information was sought.
